Return & Refund Policy
Return & Refund Policy
Last Updated: September 24, 2026
We want you to feel comfortable shopping with OJORINL. If there is an issue with your order, please review the information below.
30-Day Returns
Eligible products may be returned within 30 days of delivery.
Before sending any item back, please contact us at:
Include your order number, the item you would like to return, and a brief reason for the return.
Returns must be approved before they are shipped back. Please do not send products to a return address without receiving instructions from our Customer Care team.
Original shipping charges are non-refundable unless required by applicable law.
Damaged Items
If your order arrives damaged, please contact us within 14 days of delivery.
Please email support@Ojorinl.com with:
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Your order number
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A description of the problem
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Clear photos of the damaged product
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Photos of the shipping package when applicable
Our team will review the issue and provide the appropriate next steps.
Missing Items
If your package arrives with an item missing, please contact support@Ojorinl.com and provide your order number and the name of the missing product.
We will review your shipment information and assist you.
Refunds
Once an approved return has been received and reviewed, eligible refunds will be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Purchases From Other Retailers
Products purchased through another retailer or marketplace should generally be returned through the original seller and may be subject to that seller's return policy.
Contact Us
For questions about returns, damaged items, missing products, or refunds, please contact: